Complaints
If you are dissatisfied with our service or a recommendation we have made, you are entitled to make a complaint. We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us:
In writing:
FAO: Dhawal Chandan
Aspire Wealth Management Ltd
21 Lansdowne Crescent
Edinburgh
EH12 5EH
By phone:
0131-535-1100
We have a complaints procedure and we can provide further details on request. If you do have a complaint, and you are not happy with our response, the Financial Ombudsman Service (FOS) may be able to help. The FOS settles disputes between financial services business and their clients. Full details are available at www.financial-ombudsman.org.uk
Financial Services Compensation Scheme
We are also covered by the Financial Services Compensation Scheme (‘FSCS’). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Investments - most types of investment business are covered for up to 100% of a claim with a maximum of £85,000 per person, per firm.
Insurance - in the majority of cases, eligible claims related to advising and arranging of protection products are covered for 90% of the claim, without any upper limit.
We may also, on occasion, advise on other financial products which are not regulated by the Financial Conduct Authority (FCA). The Financial Services Compensation Scheme does not apply to any of these products.
Further information about compensation scheme arrangements is available from the FSCS at www.fscs.org.uk/consumer.